Service Request Submittal

Service Request Submittal

Our 4-Step Service Request process is optimized to review and collect the necessary information to ensure that we understand your maintenance-related issue, concern, or problem. Submitting a Service Request should be done by the primary lease holder.

Resident Responsibilities

Renting a home is a great way to experience life for many individuals and families, and we want to support you in making the most of that experience. Along with living in a clean, functional, and safe home there comes a set of responsibilities. The list below provides a few examples of the types of items that are the responsibility of the lease holder. For additional information about resident responsibilities, we recommend referencing your lease for more information and detailed descriptions.

  • The care and upkeep of the property.
  • Maintenance of the yard and landscaping.
  • Snow removal.
  • Parking of vehicles.
  • Cleaning and maintaining all gutters, drains, and downspouts.
  • Damages to walls, woodwork, or painting.
  • Keep all plumbing and electrical fixtures clean and properly operating.
  • Cleaning and maintaining all appliances and to change or clean furnace filters monthly.
  • Maintaining a minimum heat of 50 degrees to prevent freezing of the pipes.
  • Properly maintaining in good working condition all thermostat, smoke alarm, and carbon monoxide detector batteries.
  • All pest control.
  • Small item repairs.

*Please reference lease for additional information and a detailed description of responsibilities.

Service Request Fees

We’re happy to take care of any of your service requests. However, if the reason for the service request falls under the responsibility of the lease holder, a minimum service fee of $75 will be charged to the resident account.
Do not submit duplicate requests (duplicate requests can cause delays in sending a technician from the date the original ticket was received. Trip fees will be billed to residents for duplicate requests.)

Emergency vs Non-Emergency Requests

As part of collecting critical information needed to mobilize our team, we would like to review with you what is defined as an Emergency vs. A Non-Emergency Service Request. Please note: Emergency service requests constitute situations where persons or property are in danger of imminent harm, such as fire, smoke, flooding water or active criminal activity. Emergency situations include but are not limited to those pictured in the illustration below.


Non Emergency



Resident Service Requests

Thank you for providing the requested information. Now, let's finalize your service request. Please enter your address below: